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Returns & Refunds Returns & Refunds

Returns & Refunds Returns & Refunds

Refund and Return Policy

Thank you for being our customer, we're here to help and guarantee you 30 days of buyers' protection. Please read our full return, replacement and refund policy carefully before placing the order. Refund Policy

How do I process a refund, return, replacement or exchange?

Because our products are made-to-order, unique and printed-on-demand, we can only issue a refund, return, replacement or exchange if the item meets any of the following conditions:

- The products have been damaged.
- The printing quality is blurry or materials is not as described on our website
- The item is a different design or size from your order.

If the item you received meet any of the conditions above, You must notify us of your request for a refund, return, replacement or exchange within 14 days from you receiving the order.

Please note that in order to process a refund, return, replacement or exchange the following pictures are required and must be sent with the email request :

- Picture of the shipping label
- Picture of product SKU
- Picture of the product clearly displaying the error you found or the issue you have with the item such as material flawed, different design than what you've ordered, different size.

Please send your request for a refund, return, replacement or exchange including the required pictures to our Help Desk to start this process. After we receive and approve your request you will be instructed to ship the item in question back to us. Please send the item to the following address:

ATTN: Rokkin Apparel
20333 Elkwood Street
Winnetka, California 91306
USA

Once your return item is received and inspected,  we will send you an email to notify you of the resolution. If your return is approved, then your refund, return, replacement or exchange will be processed. If you were requesting a refund, a credit will be applied to original payment method that you used when you placed your order. The credit should be visible in your account within 30 days.

Please note that you will be responsible for paying for your own shipping costs for returning your item. Shipping costs for original order are non-refundable and will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We will not process returns, refunds, replacement or exchanges if there is evidence of the following:

 - “White marks” on our all over print products.
- Products that have been worn, emit an odor, and/or are not in their original condition.
- Product(s) that were shipped to a not-current address provided by you.
- Orders which have been delivered for longer than a 14-day period.
- Any items(s) returned that have not been approved by our team in advance.

     

    Returns:

    Our policy lasts 14 days. If 14 days have gone by since the delivery date, unfortunately we can’t offer you a refund or exchange.

    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Our policy is to reject any return that we deem as used.

    - Items that are deemed as used will be shipped back to you at your expense
    - Several types of goods are exempt from being returned: we do not accept products that are intimate or sanitary goods, swimwear, underwear or Gift Cards

     To complete your return, we require a receipt or proof of purchase.  

    There are certain situations where only partial refunds are granted. This may include but is not limited to: any item not in its original condition, and items that are damaged or missing parts for reasons not due to our error.

    Refunds:

    Once your return item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment, within 30 days.

    Refund and Return Policy

    Thank you for being our customer, we're here to help and guarantee you 30 days of buyers' protection. Please read our full return, replacement and refund policy carefully before placing the order. Refund Policy

    How do I process a refund, return, replacement or exchange?

    Because our products are made-to-order, unique and printed-on-demand, we can only issue a refund, return, replacement or exchange if the item meets any of the following conditions:

    - The products have been damaged.
    - The printing quality is blurry or materials is not as described on our website
    - The item is a different design or size from your order.

    If the item you received meet any of the conditions above, You must notify us of your request for a refund, return, replacement or exchange within 14 days from you receiving the order.

    Please note that in order to process a refund, return, replacement or exchange the following pictures are required and must be sent with the email request :

    - Picture of the shipping label
    - Picture of product SKU
    - Picture of the product clearly displaying the error you found or the issue you have with the item such as material flawed, different design than what you've ordered, different size.

    Please send your request for a refund, return, replacement or exchange including the required pictures to our Help Desk to start this process. After we receive and approve your request you will be instructed to ship the item in question back to us. Please send the item to the following address:

    ATTN: Rokkin Apparel
    20333 Elkwood Street
    Winnetka, California 91306
    USA

    Once your return item is received and inspected,  we will send you an email to notify you of the resolution. If your return is approved, then your refund, return, replacement or exchange will be processed. If you were requesting a refund, a credit will be applied to original payment method that you used when you placed your order. The credit should be visible in your account within 30 days.

    Please note that you will be responsible for paying for your own shipping costs for returning your item. Shipping costs for original order are non-refundable and will be deducted from your refund.

    If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

    We will not process returns, refunds, replacement or exchanges if there is evidence of the following:

     - “White marks” on our all over print products.
    - Products that have been worn, emit an odor, and/or are not in their original condition.
    - Product(s) that were shipped to a not-current address provided by you.
    - Orders which have been delivered for longer than a 14-day period.
    - Any items(s) returned that have not been approved by our team in advance.

       

      Returns:

      Our policy lasts 14 days. If 14 days have gone by since the delivery date, unfortunately we can’t offer you a refund or exchange.

      To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Our policy is to reject any return that we deem as used.

      - Items that are deemed as used will be shipped back to you at your expense
      - Several types of goods are exempt from being returned: we do not accept products that are intimate or sanitary goods, swimwear, underwear or Gift Cards

       To complete your return, we require a receipt or proof of purchase.  

      There are certain situations where only partial refunds are granted. This may include but is not limited to: any item not in its original condition, and items that are damaged or missing parts for reasons not due to our error.

      Refunds:

      Once your return item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

      If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment, within 30 days.

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