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Rokkin Apparel offers and delivers only the highest quality possible. All our products are made-to-order, print on demand and cut and sewn by hand just for you the customer who ordered it. Our T-shirts, hoodies, sweatshirts, tank tops and other apparel, are made with high-quality, 100% spun polyester that is ultra soft, delivers the look and feel of organic cotton and is guaranteed to never crack, peel, or fade even after many machine washes. Further more, the premium woven polyester we use, is incredibly comfortable, resistant to wrinkles and mildew, and doesn't shrinking.
For your convenience, we provide detailed information about each product in its Product's page. When you are browsing our products, refer to the description tab of the product you are viewing to find information about the materials use to make the product, the process we use to make it and print it, washing and care instructions and a sizing chart.
In most cases we can make the change of shipping address for you only if your order has not shipped yet. Try to make your request for change of shipping address within 24 hours of placing your order. Just email our Help Desk and we will look into the shipping address change for you and get an answer asap.
All of Rokkin Apparel products are made-to-order and printed-on-demand to achieve the highest quality possible. We are very confident that you are going to love any product you buy from our store. In the even that you would like to cancel your order for any reason, you need to do so within 24 hours of your order being placed, please email our Help Desk so that we can see if your order can be cancelled. Most times we can accommodate and coordinate a cancellation for you. However, there are some instances when the order is already in production and or shipping and we cannot cancel. For these situations our Customer Support at Help Desk will work with you directly on a solution.
Due to demand and volume of calls, we currently have very limited phone support. We do offer and recommend to get support via email. We have a less than 24 hour turn around on those email support requests. Please reach out to us at our Help Desk to get your questions answered and the support you need.
Please check your SPAM folder. Most inquiries are responded to in less than 24 hours Also, note our support hours, which are Monday through Friday, 9AM - 6PM PST. Request for support on weekends will be responded to promptly on the next business day.
Sublimated shirts should be turned inside out and machine wash cold/tumble dry or air dry for the best care. Most other apparel including hoodies, sweatshirts, tank tops, etc should follow similar care instructions.
To reduce the risk of sizing issues when you place an order, we have provided sizing charts on all product pages. Please look for the sizing chart under the 'Description' or the 'Sizing Chart' tabs.
When you place an order, the items in the order are "made-to-order", printed on demand and, one at the time in order to achieve the highest quality. Each product in our product catalog has a standard production time of 5 to 10 days.
As an average, all items are subjected to a 5-10 day production period before they are shipped.
We will notify you via email when your items have been shipped and provide tracking code so you can follow your shipment online. You can follow the progress of your shipment by copying the tracking code in the email you received and pasting it in our Tracking Portal .
Alternatively, we recommend the following websites to track your shipment:
www.17track.net/en for international orders
https://tools.usps.com/go/TrackConfirmAction_input for U.S. orders.
Your items will be ship to you after the 5 to 10 days of standard production time that takes to get them printed and ready.
The time that will take for your shipment to arrive to your destination will depend on a few factors:
1.- The total number of items in your order.
2.- Whether the items in your order will to be shipped together or separately as some of them might be ready for shipment sooner than others.
3.- Whether your order will be processed in the USA or China. Considering that we have manufacturing and printing factories both in the USA and China, your shipment will be originated from one of these two countries. Please note that each product page in our website shows where the product is processed and printed and the estimated time of delivery.
Products processed and printed in the USA - Shipped within the USA
USPS Standard Shipping (3-5 business days after fulfillment)
Products processed and printed in the USA - Shipped Internationally outside the USA
Standard International Shipping (7-15 business days after fulfillment)
Products processed and printed in China - Shipped worldwide
Express-Line Shipping to the USA (4-7 business days after fulfillment)
Express-Line Shipping to Canada, UK, Australia (4-7 business days after fulfillment)
Express-Line Shipping to the rest of the world (4-7 business days after fulfillment)
- Please make note that Rokkin Apparel can not be help responsible for delayed shipping due to orders being held by some countries customs. If your order has to go through your country's Customs, we are not responsible for any additional costs that this may entail, local taxes that you might have to pay or any damages that the product might sustain.
- Please be advised, Rokkin Apparel is not able to reship packages that are returned to us by the carrier. All undelivered packages will be processed as a return. Please take this into consideration when selecting your shipping address for an order. Home and business addresses work better as shipping addresses than PO boxes.
- Please note that after you place an order, in the event that we are unable to provide shipping to your specific country due to your country's regulations or for any unforeseen circumstances, we will notify you via email and your credit card will not be charged.
Products processed and printed in the USA - Shipped within the USA
USPS Standard Shipping (3-5 business days after fulfillment)
- Order amount from $0 to $25 Shipping Cost: $2.95
- Order amount from $25.01 to $50 Shipping Cost: $3.95
- Orders over $50 USD qualify for Free Shipping
Products processed and printed in the USA - Shipped Internationally outside the USA
Standard International Shipping (7-15 business days after fulfillment)
- Order amount from $0 to $25 Shipping Cost: $12.95
- Order amount from $25.01 to $50 Shipping Cost: $14.95
- Order amount from $50.01 to $75 Shipping Cost: $16.95
- Order amount from $75.01 to $100 Shipping Cost: $18.95
- Order amount from $100.01 to $150 Shipping Cost: $20.95
- Order amount from $150.01 to $200 Shipping Cost: $22.95
- Order amount from $200.01 to $300 Shipping Cost: $24.95
- Order amount from $300.01 to $400 Shipping Cost: $26.95
- Order amount from $400.01 to $500 Shipping Cost: $28.95
International orders over $500 USD qualify for Free Shipping
Note: International Free Shipping may not apply if you are using discount promo codes or if the total weight of the order is excessively large.
Products processed and printed in CHINA - Shipped worldwide
Express-Line Shipping (4-7 business days after fulfillment)
- Order amount from $0 to $25 Shipping Cost: $12.95
- Order amount from $25.01 to $50 Shipping Cost: $14.95
- Order amount from $50.01 to $75 Shipping Cost: $16.95
- Order amount from $75.01 to $100 Shipping Cost: $18.95
- Order amount from $100.01 to $150 Shipping Cost: $20.95
- Order amount from $150.01 to $200 Shipping Cost: $22.95
- Order amount from $200.01 to $300 Shipping Cost: $24.95
- Order amount from $300.01 to $400 Shipping Cost: $26.95
- Order amount from $400.01 to $500 Shipping Cost: $28.95
International orders over $500 USD qualify for Free Shipping
Note: International Free Shipping may not apply if you are using discount promo codes or if the total weight of the order is excessively large.
Please Note:
** Custom Charges, Taxes and other fess are not included in our price. It is the shopper’s responsibility as each country has different Custom Charges, Laws and Taxation.**
**Free Shipping on orders over $50.00 applies to US orders only with a max weight of 5 lbs. Bulk shipping rates may apply when ordering multiple products that exceed 5 lbs.**
**International Free Shipping may not apply if you are using discount promo codes or if the total weight of the order is excessively large.**
For orders printed and shipped from the USA
All US sent products are shipped via USPS. Tracking information is only available for customers who have selected Premium Shipping at checkout. You will receive a tracking link via email once your order ships.
All other countries will receive products via their local governments postal service. Tracking information is only available for customers who have selected Premium International Shipping at checkout. You will receive a tracking link via email once your order ships.
For orders printed and shipped from China
All China sent products are shipped via DHL services. You will receive a tracking link via email once your order ships.
Most of our products are made-to-order and will ship after our "production period" which can take up to 10 business days (although many items in our store will ship sooner than 10 days). All orders are processed Monday - Friday, excluding federal holidays.
Once shipped, you will receive an email with your tracking information. Orders containing multiple items might be split in multiple shipments. You can check the status of your order by going to Track My Order page and entering your order's tracking number.
If the production time has past the 10 business days and you haven't received your tracking number or aren unable to track your order online, please contact us at Help Desk for more support.
We ship to most countries in the world! However, there are some countries that we have to review and approve prior to shipping. We always reach out to you if there are issues with shipping to your country destination.
Please note that after placing an order, in the event that we are unable to provide shipping to your specific country due to your country's regulations or for any unforeseen circumstances, we will notify you via email and your credit card will not be charged.
Depending on what products were ordered, we may ship out items in your order as soon as they have been processed and are ready to ship instead of waiting for the entire order to be complete. We use this shipping method to ensure the quickest delivery times possible.
Most times, tracking numbers will only function on domestic orders, as foreign postal systems will not update the location of the package in our carrier's' systems. If your order is domestic and the tracking number doesn't work, please let us know so we can make sure that your items were properly shipped. If this is an international order, you can try this website to track your package. Just have your tracking number available. http://www.17track.net/en
If you need to make changes to your shipping address, in most cases we can take care of this for you if your order hasn't shipped yet! Just email our HelpDesk and we will look into the address change for you and get an answer for your quickly.
Thank you for being our customer, we're here to help and guarantee you 30 days of buyers' protection. Please read our full return, replacement and refund policy carefully before placing the order. Refund Policy
Because our products are made-to-order, unique and printed-on-demand, we can only issue a refund, return, replacement or exchange, if the return item meets any of the following conditions:
- The products have been damaged.
- The printing quality is blurry or materials is not as described on our website
- The item is a different design or size from your order.
If the item you received meet any of the conditions above, You must notify us of your request for a refund, return, replacement or exchange within 14 days from you receiving the order.
Please note that in order to process a refund, return, replacement or exchange the following pictures are required and must be sent with the email request:
- Picture of the shipping label
- Picture of product SKU
- Picture of the product clearly displaying the error you found or the issue you have with the item such as material flawed, different design than what you've ordered, different size.
Please send your request for a refund, return, replacement or exchange including the required pictures to our Help Desk to start this process. After we receive and approve your request you will be instructed to ship the item in question back to us. Please send the item to the following address:
ATTN: Rokkin Apparel
20333 Elkwood Street
Winnetka, California 91306
USA
Once your return is received and inspected, we will send you an email to notify you of the resolution. If your return is approved, then your refund, replacement or exchange will be processed. If you were requesting a refund, a credit will be applied to original payment method that you used when you placed your order. The credit should be visible in your account within 30 days.
Please note that you will be responsible for paying for your own shipping costs for returning your item. Shipping costs for original order are non-refundable and will be deducted from your refund. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We will not process refunds, returns, replacements or exchanges for the following:
Our policy lasts 14 days. If 14 days have gone by since the delivery date, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Our policy is to reject any return that we deem as used. Items that are deemed as used will be shipped back to you at your expense.
Several types of goods are exempt from being returned: we do not accept products that are intimate or sanitary goods, swimwear, underwear or Gift Cards
To complete your return, we require a copy of receipt or proof of purchase.
There are certain situations where only partial refunds are granted. This may include but is not limited to: any item not in its original condition, and items that are damaged or missing parts for reasons not due to our error.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment, within thirty days.
Please, for any approved returns, ship the items to the following address:
ATTN: Rokkin Apparel
20333 Elkwood Street Suite #200
Winnetka, California 91306
USA
Please include your name and order number so that your return can be processed in a timely manner. Please allow up to 72 hours to process your return after it has been received.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
We require all items that are being shipped back to us to have a trackable shipping service or the purchase of shipping insurance. Please email this information to our Help Desk We do not guarantee that we will receive your returned item.
If you haven’t received your refund yet after being informed that your refund was issued, please first:
- Double check your bank account.
- Contact your credit card company, it may take some time before your refund is officially posted.
- Contact your bank. There is often some "unofficial" processing time before a refund is posted this could be anywhere between 5 to 30 days.
If you’ve waited a reasonable amount of time, checked with your financial institution or bank and you still have not received your refund yet, please contact our Help Desk
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